Service Desk Technician
About The Position
The Service Desk Technician will perform daily operations support tasks related to helpdesk coverage, problem resolution and escalation, routine workstation and user administration tasks. At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life:Moments that matter to you. Interested? Visit www.servco.com/careers to apply online or email us at [email protected]. Equal Opportunity Employer and Drug-Free Workplace At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!
Requirements
- High School Diploma or equivalent
- Previous experience performing or exposure to IT service desk tasks
- Valid Driver’s License with good driving record
- Proficient with Microsoft Office
- Experience working with Windows OS platforms for workstations and servers
- Strong verbal and written communication skills
- Team player who is professional and has strong customer relations skills
- Problem solver who is analytical and detail oriented
Responsibilities
- Answer TIS Helpdesk calls
- Provide on and off shift helpdesk/pager support
- Maintain service desk ticketing system with incidents and service requests
- Perform basic Business Applications troubleshooting (i.e. Xtime, DealerTrack, etc.) and escalate as necessary to appropriate internal or external support organization.
- Maintain regular updates with users
- Perform basic network, telecommunications, and systems troubleshooting procedures in accordance with TIS procedures (i.e.: voice and data communications), and escalate as necessary to appropriate internal or external support organization until the issue is resolved
- Load and deploy standard workstation and laptop configurations in accordance with approved images and patches/updates
- Perform moves, adds, changes for office related equipment, workstations/VDI, smartphones/tablets, printers/copiers
- Document procedures as required
- Maintain regular updates with end users via incidence response and problem resolution
- Perform phone system moves, adds as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
