IT Help Desk Technician- Wausau, WI

Applied Tech•Wausau, WI

33d•$50,000 - $65,000•Hybrid

About The Position

Service Desk Technicians 2- utilize several skills to provide all-star leadership to Applied Tech’s internal teams and customer support to our clients. You understand high-quality customer service, respond with appropriate professionalism and urgency, and have a knack for adapting your interpersonal style to many diverse types of users. You know how to support integrated enterprise applications, troubleshoot hardware and software, and keep users up and running. You are willing to go onsite to client’s locations as needed for business and client needs. Candidates should possess the ability to think fast on their feet, be willing to help others, and take internal coaching and client frustrations in stride. You lead with effective communication and a client-first mindset. This position may require on-site support at the request of the customer to do troubleshooting/remediation. This is a hybrid position that combines in-office collaboration (2-3 days per week), client on-site visits, and the flexibility of remote work.

Requirements

Excellent communication and customer service experience
Active driver’s license and proof of auto insurance
Windows and/or Apple operating systems
General Knowledge of Microsoft Exchange (On-Premise and Online)
General Knowledge of Hypervisor technology (Hyper-V and VMware)
Understanding of networking including DNS, DHCP, TCP/IP
Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
Certification required within six months of being hired

Responsibilities

Technical issues involving Microsoft's full suite of business applications and operating systems
Hardware and software support, maintenance and updates for desktops, printers, and mobile devices
General knowledge hardware and software support for servers
General knowledge firewalls, switches, and wireless access points
Logging client issues correctly in our ticket management system.
Substantial customer service focus with proven results for client satisfaction
Demonstrate complete ownership and accountability of incoming tickets.
Address time sensitive issues promptly.
Candidates will be required to field incoming requests while working on several items at one time.
Must be able to meet deadlines and effectively communicate issues/solutions.
Logging client issues correctly in our ticket management system.
Ability to work with vendors to get customer environment stable
Candidates will be required to field incoming requests while working on several items at one time.
Must be able to meet deadlines and effectively communicate issues/solutions.
Must be able to go on-site to help with the needs of the customer
Will be required to partake in the on-call rotation