Help Desk Technician IT

Unity House of Troy • City of Troy, NY

3d

About The Position

We're looking for a service-oriented Help Desk Technician to join our IT team and ensure smooth daily operations for staff across our programs. Job Summary: The Help Desk Technician provides first-level technical support for all Unity House staff. This includes managing IT equipment, onboarding/offboarding employees, supporting video conferencing, maintaining inventory, and managing devices using Microsoft Intune.

Requirements

• High School diploma or equivalent
• 1–3 years of experience in IT support or help desk role
• Knowledge of Microsoft AD
• Proficiency with Windows, macOS, iOS, Microsoft 365, Teams, Zoom, and Intune
• Strong troubleshooting
• Valid NYS Driver License and reliable transportation

Nice To Haves

• Experience with IT ticketing systems and remote support tools
• Familiarity with nonprofit IT resources (e.g., TechSoup, Microsoft Nonprofit)
• Basic understanding of networking and security best practices

Responsibilities

• Respond to help desk requests via phone, email, and ticketing system
• Troubleshoot hardware, software, printers, mobile devices, and connectivity issues
• Set up and maintain laptops, desktops, iPhones, and tablets
• Use Microsoft Intune to manage and secure devices (Windows, iOS, macOS, Android)
• Assist with onboarding/offboarding processes (accounts, devices, email, etc.)
• Support Microsoft 365, Teams, SharePoint, Zoom, and other platforms
• Maintain IT inventory and accurate documentation
• Support special IT projects and organizational initiatives

Benefits

• Generous time off benefits!
• 13 paid days off in your first year for full time employment (increases every year)
• 56 hours of NYS Sick Leave, 12 paid holidays plus 2 floating holidays
• Major medical leave, Medical/dental/vision/life insurance
• 403b company contributions begins after one year of employment
• Tuition reimbursement , 50% reduction in childcare tuition at A Child's Place.
• Plus, gym, tuition and cell phone discounts
• Come work for an agency that cares about their employees and community!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees