IT Help Desk Technician

Lakeshirts • Detroit Lakes, MN

10h • $20 - $24 • Onsite

About The Position

We are seeking a proactive and customer-focused Help Desk Technician to join our IT team. This individual will be responsible for providing first-level technical support to internal users, troubleshooting hardware/software issues, configuring devices, and ensuring consistent technical operations across the company. This is an excellent entry-level opportunity for someone beginning their IT career. This is a fully onsite role at our headquarters in Detroit Lakes, MN.

Requirements

• 2-year degree in Information Technology, Computer Science, or related field preferred
• Previous IT support/help desk experience is a plus but not required
• Basic understanding of Windows OS, Microsoft 365, and common business applications
• Familiarity with hardware troubleshooting and device setup
• Ability to manage multiple requests and prioritize effectively
• Excellent communication and interpersonal skills
• Strong desire to learn and grow within the IT field

Responsibilities

• Provide first-level technical support via phone, ticketing system, email, or in-person
• Diagnose and resolve issues related to workstations, laptops, printers, mobile devices, and peripherals
• Assist with software installation, updates, configuration, and troubleshooting
• Maintain accurate documentation of support requests and resolutions
• Escalate complex problems to higher-level IT staff when necessary
• Support user onboarding, including account creation, hardware setup, and orientation
• Help maintain inventory of IT equipment
• Assist with basic network troubleshooting (Wi-Fi, connectivity, login issues)
• Communicate clearly with staff at all technical levels
• Uphold high standards of customer service and professionalism

Benefits

• Lakeshirts offers a fun, creative, and team-driven culture where employees are empowered to grow and thrive.
• We provide competitive pay with daily pay options, comprehensive insurance benefits, up to 22 paid days off in the first year, profit sharing, a 401(k) plan, and unique perks like an onsite cafeteria, a relaxed dress code and more.
• Join us and be part of a company that values teamwork, innovation, and making work enjoyable every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree