Service Desk Technician I

Christian Care Ministry•Melbourne, FL

13d•$21 - $28•Onsite

About The Position

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility. Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability. The Service Desk Technician I is the face of the Service Desk. This position will be the first interaction with internal customers and will monitor the Contact Center phone queue, input service desk tickets and will work with service desk staff to properly assign tickets.

Requirements

Ability to utilize the internet including e-mail and search engines
Word processing and keyboard skills of at least 25 words per minute
Basic Microsoft Active Directory knowledge
Basic knowledge of Microsoft Office (Excel, Work and Outlook)
Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form
Ability to speak effectively with internal customers
High school diploma or GED plus 2 years’ experience in IT Service Desk position required

Responsibilities

Provide initial support contact with internal customers monitoring the Service Desk Contact Center phone queue
Provide basic technical service desk support
Enter service requests into the service desk ticketing system
Insure detailed information is inputted into ticketing system
Monitor ticketing system for SLA adherence
Escalate tickets based on criticality
Provide remote software support as able
Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
Perform all other duties as assigned