IT Service Desk - Technician I

Quanta Services•Rapid City, SD

5d•$18 - $25•Onsite

About The Position

At Brink Constructors, Inc., the IT Service Desk Technician I provides exceptional customer service to end users. This position will use troubleshooting techniques for various computer and software related issues. The IT Service Desk Technician will communicate issues and solutions to the IT Manager and provide timely assistance to all employees.

Requirements

Proficient with Microsoft Windows 10 and able to troubleshoot
Driving record: Will require a clean driving record
Be able to lift, up to 50 pounds, endure long periods of standing, kneeling, and squatting.
Need to be able to deal with wide variations in temperature.
Need to be available for full time hours, which can vary from day to day.
Average hours will range from 40 hours per week.
Upon offer, employees will be required to complete and pass a pre-employment drug screen, background, and MVR check.

Nice To Haves

Proficient with Microsoft Office suite and able to troubleshoot

Responsibilities

Provide end-user support for pc and mobile devices (in-person, remote support session, Teams call, etc.)
Perform mobile device upgrade or laptop upgrade
Image new or refreshed workstations using SCCM
Assist with new employee creation process and onboarding
Provide training to field employees and office employees for new software rollout
Provide troubleshooting and support for software related issues
Maintain and aide with jobsite tablets
Assist the IT Team with department and company projects as needed
Various other duties as needed