Service Desk Technician I

Christian Care Ministry•Melbourne, FL

12d•$21 - $28•Onsite

About The Position

The Service Desk Technician I is the face of the Service Desk. This position will be the first interaction with internal customers and will monitor the Contact Center phone queue, input service desk tickets and will work with service desk staff to properly assign tickets.

Requirements

Ability to utilize the internet including e-mail and search engines
Word processing and keyboard skills of at least 25 words per minute
Basic Microsoft Active Directory knowledge
Basic knowledge of Microsoft Office (Excel, Work and Outlook)
Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form
Ability to speak effectively with internal customers
Ensures accountability – Holding self and others accountable to meet commitments
Customer focus – Building strong customer relationships and delivering customer-centric solutions
Collaborates-Building partnerships and working collaboratively with others to meet shared objectives
Nimble Learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Self-development – Actively seeking new ways to grow and be challenged using both formal and informal development channels
High school diploma or GED plus 2 years’ experience in IT Service Desk position required
Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

Responsibilities

Provide initial support contact with internal customers monitoring the Service Desk Contact Center phone queue
Provide basic technical service desk support
Enter service requests into the service desk ticketing system
Insure detailed information is inputted into ticketing system
Monitor ticketing system for SLA adherence
Escalate tickets based on criticality
Provide remote software support as able
Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
Perform all other duties as assigned