Service Desk Technical Support Assistant (part-time)
About The Position
The PCC IT Service Desk seeks a part-time remote Technical Support Assistant to provide computer support to end users across the College district for basic support, password changes, and dispatching tickets to other IT teams. The Technical Support Assistant assists the IT Service Desk to provide computer support to end users across the College district for basic support, password changes, and dispatching tickets to other IT teams. This position is primarily focused on answering calls related to password changes and will transition to providing basic support for other systems. The Technical Support Assistant works with the IT Service Desk to augment support offerings during periods of high call volume and staff shortages.
Requirements
- High School diploma or equivalent.
- Relevant experience in computer-related support, which may substitute for further education.
- Familiarity with automated systems, personal computers, network technologies, databases, and various software applications.
- Knowledge of: A wide variety of technologies to support end-user needs.
- Various software applications (desktop, client-server, browser-based).
- Principles of troubleshooting and analysis.
- Skills in: Learning new computer software.
- Effective verbal and written communication.
- Multi-tasking and time management.
- Ability to: Troubleshoot, diagnose, and repair computer hardware and software problems.
- Prioritize work requests with moderate supervision
- Ensure a proper setup for remote work is available and maintained.
- Self-motivation to perform tasks with minimal supervision in a remote environment.
- A sufficient workspace that is free of distractions and conducive to efficient and productive work.
- A stable internet connection that can support frequent voice and video calls.
- The ability to empathize to offer compassionate, calm, and effective support to frustrated users.
Responsibilities
- Provide technical assistance via phone and email to address a range of hardware and software issues.
- Support infrastructure emergencies by logging incoming calls and keeping users informed about the current situation.
- Assist in the upkeep of the Help Desk tracking system, ensuring accurate problem and solution documentation.
- Help support diverse software applications, including word processors, spreadsheets, and web-based tools.
- Provide technical assistance to internal users for hardware and software issues.
- Document problem details within the Help Desk system and contribute to its upkeep.
- Offer support during infrastructure emergencies, including user communication.
- Aid users with various software applications.
- Maintain professional and supportive communication with users facing technical difficulties.
Benefits
- Comprehensive benefit package
- Oregon PERS contribution
- Tax deferred annuity program and a deferred compensation program
- Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
- Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
- Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events
- Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
