Service Desk Support
About The Position
We take pride in making a real difference in people’s lives and are committed to excellence and high standards by introducing industry techniques and current technologies to benefit the government. We are looking for teammates dedicated to providing work that is impactful, in a collaborative environment, and who truly enjoy resolving challenges for internal and external users. You will assist with the implementation and execution on technical initiatives and solutions You may influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication You can achieve operational targets within job area with direct impact on results You will execute daily work within existing procedures and guidelines You may influence other technical staff through explanation of facts, policies and practices related to job area You will communicate with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement
Requirements
- Bachelors' Degree, Additional FOUR (4) years' experience in lieu of Degree
- Minimum TWO (2) years' Experience working as a service/support/help desk engineer
- Solid understanding of web technologies and basic networking principals
- History of providing exceptional customer service, working collaboratively, and building relationships with clients and internal teams
- Work with teammates and managers to improve existing, and propose new, processes for increased team efficiencies
- Must be US Citizen, able to obtain and maintain a Public Trust.
Nice To Haves
- At least 2 years of working remotely
- Experience with Kanban boards and Atlassian tools including JIRA and Confluence
- Knowledge of Agile processes, organizations and terminologies
- Experience with remote communication and collaboration tools including Slack, MS Teams and Zoom
- Experience with technologies such as Splunk, Postman, Swagger and Datadog
- Experience in IT system administration in a government environment
Responsibilities
- Assist with the implementation and execution on technical initiatives and solutions
- Achieve operational targets within job area with direct impact on results
- Execute daily work within existing procedures and guidelines
- Communicate with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
