Service Desk Support Analyst

Accenture • Austin, TX

8h

About The Position

We are currently looking for a Service Desk Support Analyst. Our team supports a leading client in the technology sector by partnering closely with their Social Responsibility department to advance community-focused initiatives. We manage operational processes that facilitate the distribution of cash grants to nonprofit organizations, helping fund a wide range of meaningful causes. Through this work, the team plays a vital role in enabling the client’s broader mission to drive positive social impact at scale. Responsibilities if the Service Desk Support Analyst may include: Handles escalations for the Payment Operations Team. Issue resolution over grants payments. Manages operational tasks for the program, such as budget management, queue management, and data analysis. Managing processes on a transactional level, along with sharing guidance for requisitions and invoicing. Deliver any assigned adhoc tasks within SLA Collaborate globally to achieve targets on throughout and accuracy, Partner with the client to maintain up-to-date documentation including SOPs. Handle legal triaging to manage contract types. Assist in review, and execute a wide range of agreements and contracts. Identify and flag any ambiguous, omitted, or potentially inaccurate contract drafts. Conduct thorough risk assessments of contract terms and conditions to identify potential liabilities, compliance issues, or unfavorable clauses as per client directive. Ensure all contracts comply with applicable local, national, and international laws, regulations and international standards.

Requirements

• Minimum of 1 year of experience in contracts management
• Must be a clear communicator, with attention to detail.
• Ability to manage complex projects
• Ability to handle large data sets
• Excellent verbal and written communication skills

Nice To Haves

• Hands on experience with managing purchase orders, requisitions, and invoices
• Finance/quantitative background
• Metrics design and data visualization skills
• Legal awareness or expertise.

Responsibilities

• Handles escalations for the Payment Operations Team.
• Issue resolution over grants payments.
• Manages operational tasks for the program, such as budget management, queue management, and data analysis.
• Managing processes on a transactional level, along with sharing guidance for requisitions and invoicing.
• Deliver any assigned adhoc tasks within SLA
• Collaborate globally to achieve targets on throughout and accuracy,
• Partner with the client to maintain up-to-date documentation including SOPs.
• Handle legal triaging to manage contract types.
• Assist in review, and execute a wide range of agreements and contracts.
• Identify and flag any ambiguous, omitted, or potentially inaccurate contract drafts.
• Conduct thorough risk assessments of contract terms and conditions to identify potential liabilities, compliance issues, or unfavorable clauses as per client directive.
• Ensure all contracts comply with applicable local, national, and international laws, regulations and international standards.

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed