Service Desk Intern
About The Position
At Imagine IT, we believe great IT service starts with strong fundamentals—and curious people who want to learn. Our Service Desk Intern role is designed for someone eager to gain hands-on experience in IT operations, customer support, and service desk workflows while working alongside experienced professionals in a collaborative, supportive environment. As a hybrid, multi-location team, we’re intentional about creating meaningful learning opportunities, building confidence through real-world experience, and helping early-career talent grow. If you’re interested in IT support, enjoy helping people, and want to learn how a professional service desk operates, this is a great place to start.
Requirements
- Basic understanding of computer systems, software, and user accounts
- Strong verbal and written communication skills
- Customer service mindset with attention to detail
- Ability to follow instructions and documented procedures
- Organizational and time management skills
- Ability to multitask in a fast-paced environment
- Interest in technology and IT operations
- Ability to pass a background check
Nice To Haves
- Prior customer service, administrative, or technical support experience is a plus—but not required.
Responsibilities
- Answer inbound phone calls
- Monitor the call queue
- Serve as the initial contact for IT support requests
- Create, document, and update support tickets accurately in the ticketing system while gathering essential information from end users
- Assist with basic IT requests such as password resets and routine system-related tasks, escalating issues appropriately when they fall outside intern-level scope
- Create, update, and maintain internal documentation, knowledge base articles, procedures, workflows, and FAQs to support team efficiency
- Provide professional, courteous, and empathetic support while representing IT Operations in a reliable and service-oriented manner
- Manage time effectively to allow for training, skill development, and learning IT service best practices under the guidance of senior IT staff
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
