Service Desk Intern

Good Samaritan • Vincennes, IN

34d

About The Position

The Service Desk Intern is responsible for providing support for
Service Desk Analysts and/or Customer Service Engineers in providing support for
basic incidents and request resolution and/or setup of equipment. When issues
are beyond the scope of their ability or responsibility, they are responsible
for escalating the incident or request to the appropriate team member.

Requirements

• High school diploma, General Equivalency Diploma (GED) Microsoft Office certifications are desirable.
• Basic knowledge of Information Technology and interpersonal skills with a desire for IT career.

Nice To Haves

• Microsoft Office certifications are desirable.

Responsibilities

• Receive user calls and assist in problem determination, resolution and escalation.
• Install hardware, software, components and peripheral equipment as directed.
• Handle stressful situations with clarity and grace.
• Maintain a work-order system and prioritize job requests.
• Utilize Remote assistance tools to troubleshoot and resolve issues.
• Maintain a superior level of customer service at all times.
• Must be able to communicate effectively with customers through written and verbal methods.
• Ability to work independently as well as in a team environment.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED