Service Desk Engineer - Assistant Vice President

iCapital

5h • $85,000 - $110,000 • Hybrid

About The Position

iCapital is seeking a Service Desk Engineer to join the Corporate Technology department. This role is hands-on and requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. The ideal candidate has excellent problem-solving skills, is familiar with remote trouble shooting techniques, and is able to give clear technical instructions.

Requirements

• 3+ years of recent end-user technical support experience
• 3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)
• 3+ years of experience in desktop technologies (Windows, MS Office)
• Familiar and experience with VDI environments
• Excellent written and verbal communication skills
• Strong time management and the ability to prioritize tasks
• Able to thrive in a fast-paced environment and work effectively under pressure

Nice To Haves

• Experience with PowerShell, Mac OSX, and/or A/V systems is a plus
• Experience with Freshworks and ServiceNow is a plus

Responsibilities

• Provide end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices.
• Perform user access provisioning and deprovisioning.
• Assist in testing and deploying new systems, platforms, and applications.
• Prepare hardware and software for new employees.
• Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions.
• Document incidents and tasks in Corporate Ticket Management system.
• Participate in after-hours during on call schedule.

Benefits

• The base salary range for this role is $85,000 to $110,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
• We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees