Service Desk Analyst

Hunter Industries Brand•Clermont, FL

17h

About The Position

Under general supervision, the Service Desk Analyst provides hardware and software support for computer and phone environments, including resolution of incidents both in the main campus environment and remote home office locations. Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

Requirements

Associate’s Degree in Computer Science or related field of study, or a combination of education and relevant work experience.
Minimum two years of experience in information technology within a large organization.
Strong knowledge of computer hardware and software technology, including networking concepts.
Ability to perform assembly and installation of computer systems.
Advanced knowledge of current Microsoft Windows OS environments and related Office applications as well as SharePoint, Active Directory and System Center Configuration Manager (SCCM).
Strong analytical and problemâsolving skills.
Strong attention to detail and ability to follow detailed, established procedures, policies and processes.
Excellent written and verbal communication skills in English.
Strong customerâservice and interpersonal skills to interact with members across the organization.
Ability to work as a member of a team and to handle multiple tasks and changing priorities.
Ability to work independently and with minimal direction, demonstrating initiative.
Ability to travel to gain access to remote facilities.
Must have a valid driver's license.
Ability to provide technical support outside of regular business hours when necessary.

Nice To Haves

CompTIA A+, and Apple OS X (e.g., Mojave, High Sierra, Sierra) preferred.
Knowledge of Mac hardware and software platforms preferred.

Responsibilities

Provides technical support in installing, configuring, and troubleshooting software, to include Microsoft, third-party, and proprietary applications, both for existing software, and new systems introduced into the environment. Support will also include client access to corporate eâmail system and other identified business critical applications.
Provides project implementation support, including application and deployment testing, deployment planning and support of software roll-outs, post implementation support, creation of endâuser documentation, and assisting users with associated changes in technology.
Provides technical support to staff working in remote locations requiring connectivity to the corporate offices via secure Internet access, including the establishment, troubleshooting and support of highâspeed Internet connectivity at these remote locations.
Assists in definition, implementation, and maintenance of standards pertaining to the desktop systems environment, including items such as O/S configurations, software releases, and hardware models.
Supports daily operations such as: QA verification of desktop and laptop computers ready for deployment; coordination and assistance in departmental move of computer and phone equipment; and support of on-going telecommunications administration.
Creates and maintains associated Technical Support procedures, to include the development of support documentation, monitoring/maintenance practices, and installation procedures applicable to the systems environment.
Supports Service Desk phone coverage, receiving and logging calls into call tracking database, and monitoring in-coming tickets created via e-mail.