Service Desk Analyst II-ARMC(Variable)FT

Adena Health•Chillicothe, OH

1d•Onsite

About The Position

Service Desk Analyst II – ARMC (Variable) FT Security Officer At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes. Mission Statement: “Called to serve our communities”. Guiding Principle: “Let all that you do be done in love”. Vision: To be the region's most trusted partner in healthcare. Values: Compassion, Excellence, Integrity, and Trust. Position Highlights: Position: Service Desk Analyst II Salary: Based on years of experience Work Life Balance: Full-Time Location/Department: Chillicothe At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes. Why Adena? Community-centered decision making Leadership visibility and cross-functional collaboration Competitive compensation and benefits Growth-focused culture Opportunity to influence real healthcare outcomes Does Adena offer growth opportunities? Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity. Caregivers are encouraged to explore career paths that fit their strengths and interests through: Emerging leader and leadership development programs Tuition assistance and education support Skill-building and lateral career opportunities Visibility with leaders who recognize potential early What You’ll Do The Service Desk Analyst II will provide first line support for patients and caregivers by directing calls to various locations. This role follows standard processes and documents calls related to answering service calls. This role assists in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage. This role is responsible for fielding calls from caregivers, logging and updating incidents to be sent to other teams. This role is responsible for creating and following through to ensure resolution, closure of end-user account unlocks, and password resets. This role is responsible for creating, updating and removing switchboard directory entries and frequently auditing to ensure accuracy of contact numbers for the organization. Why Caregivers Stay? Reliable compensation Strong healthcare coverage options 3.5% retirement match with automatic annual increase PTO that grows with tenure Visible leadership impact within a regional health system Ready to Explore? If you’re looking for meaningful work in a role that keeps healthcare moving — we’d love to connect. Apply today to be connected directly with a Talent Acquisition representative! Adena Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability or any other protected class

Responsibilities

provide first line support for patients and caregivers by directing calls to various locations
follows standard processes and documents calls related to answering service calls
assists in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage
responsible for fielding calls from caregivers, logging and updating incidents to be sent to other teams
responsible for creating and following through to ensure resolution, closure of end-user account unlocks, and password resets
responsible for creating, updating and removing switchboard directory entries and frequently auditing to ensure accuracy of contact numbers for the organization