Service Desk Analyst II-ARMC(Variable)FT

Adena Health • Chillicothe, OH

2d

About The Position

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

The Service Desk Analyst II will provide first line support for patients and caregivers by directing calls to various locations. This role follows standard processes and documents calls related to answering service calls. This role assists in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage. This role is responsible for fielding calls from caregivers, logging and updating incidents to be sent to other teams. This role is responsible for creating and following through to ensure resolution, closure of end-user account unlocks, and password resets. This role is responsible for creating, updating and removing switchboard directory entries and frequently auditing to ensure accuracy of contact numbers for the organization.

Responsibilities

• Provide first line support for patients and caregivers by directing calls to various locations
• Follow standard processes and documents calls related to answering service calls
• Assist in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage
• Fielding calls from caregivers, logging and updating incidents to be sent to other teams
• Creating and following through to ensure resolution, closure of end-user account unlocks, and password resets
• Creating, updating and removing switchboard directory entries and frequently auditing to ensure accuracy of contact numbers for the organization

Benefits

• Competitive compensation and benefits
• 3.5% retirement match with automatic annual increase
• PTO that grows with tenure

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed