Service Desk Analyst I-ARMC (Variable) FT
About The Position
The Service Desk Analyst I will provide first line support for patients and caregivers by directing calls to various locations. This role follows standard processes and documents calls related to answering service calls. This role assists in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage. This role is responsible for fielding calls from caregivers, logging and updating incidents to be sent to other teams. This role is responsible for creating and following through to ensure resolution and closure of end-user account unlocks and password resets.
Responsibilities
- Provide first line support for patients and caregivers by directing calls to various locations.
- Follow standard processes and documents calls related to answering service calls.
- Assist in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage.
- Fielding calls from caregivers, logging and updating incidents to be sent to other teams.
- Creating and following through to ensure resolution and closure of end-user account unlocks and password resets.
Benefits
- Reliable compensation
- Strong healthcare coverage options
- 3.5% retirement match with automatic annual increase
- PTO that grows with tenure
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
