Service Department Scheduler

Mike Savoie Chevrolet•Troy, MI

About The Position

Employees of Mike Savoie Chevrolet are our most valuable assets. They are the constant that ensures our current and future success. We have many employees that have been with us for years and contribute to our family atmosphere. Mike Savoie Chevrolet is one of the fastest growing dealerships in the Metro Detroit area. We are looking to grow our Business Development Center to fulfill the high demands of sales and service customers through inbound and outbound phone calls and emails. The Service Department Scheduler role is an integral part of the communication process between the client and Mike Savoie Chevrolet. With that said, we are looking for those who are highly motivated team players that demonstrate a positive attitude and excellent work ethic. Benefits: BCBS/BCN Medical (PPO and HMO plans offered) - Company Sponsored Health Savings Account (HSA) Available Dental and Vision Coverage Life and AD&D Insurance Short Term Disability Insurance Aflac 401K with Company Match Paid Vacation Paid GM Training (where applicable) Closed Sundays Professional Sporting Events Company Raffles Company Apparel Program Holiday and Monthly Birthday Celebrations Upward potential, Gate Way to the Dealership State of the Art Business Development Center

Requirements

Strong computer, (Microsoft Excel, Google Sheets), verbal and written communication skills
Proficient with Microsoft Excel, Google docs, etc.
Ability to multitask
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Time management and prioritization skills
The ability to multi-task while being detailed oriented
Self-motivated and goal oriented

Nice To Haves

At least one previous role based in customer service experience (preferred)

Responsibilities

Answer customer calls and establish follows-up with service or appointments
Respond quickly to internet and phone inquiries with customers.
Assist customers with scheduling appointments for vehicle service
Help pull and purify manifest lists and update customer database information
Participate in team and process development sessions – keeping positive relationships with teammates, service teams and dealership management
Utilize CRM and DMS dealership systems
Be available to respond to email inquiries promptly in a professional, well-spoken manner
Assist customers in appropriate vehicle selection & service issues