Service Coordinator, Scheduler

Vibrant LLC•North Liberty, IA

10d

About The Position

Vibrant is searching for a Service Coordinator who understands the importance of meeting our client's needs and allowing them to Be Home...Be Well...and Be Happy!! Position: Service Coordinator Hours: 8:00 AM - 5:00 PM Monday-Thursday, 8:00-12:00 Fridays Basic Functions: The Service Coordinator is part of the office leadership team responsible for providing customer service to employees, clients and referral partners. The Service Coordinator works strategically with leadership to successfully execute local, regional, and corporate initiatives within the organization. The Service Coordinator is responsible for the overall quality of the scheduling department.

Requirements

Demonstrated customer service skills and ability to de-escalate situations
Computer/keyboarding skills: Microsoft office, Excel, PowerPoint, Adobe
Have an interest in serving the elderly or people with disabilities
Excellent verbal and written communication skills
Ability to provide customer service to all types of people of different age, race, gender, socioeconomic status, and special needs
Ability to manage multiple projects and deadlines; and thrive in a fast-paced environment
Have a positive attitude and be a team player
Ability to drive to work site locations
Ability to lift 25-50 pounds, bend, twist, kneel, reach, push, pull, and carry
Valid Driver's License and auto insurance
Record daily care notes
Report any significant client changes to the Agency office
Have car insurance
MUST HAVE A VALID DRIVERS LICENSE
Must be 18 years or older

Responsibilities

Answer incoming calls in a friendly, professional, and knowledgeable manner
Provide ongoing/additional training as required
Manage staff escalations and resolution timely and effectively
Manage client escalations and resolution timely and effectively
Identify hiring needs and coordinate hiring efforts with the Staffing Coordinator
Attend office and management meetings
Maintain client and caregiver data in the software system(s)
Develop/manage/build client and caregiver schedules
Communicate with clients and staff daily regarding services and schedules
Build positive relationships with clients, staff, and referral sources through effective communication
Other duties as assigned