Service Department Receptionist

Lakeside Toyota•Metairie, LA

2d•Onsite

About The Position

We cordially invite you to come tour our 30,000 square state-of-the-art building. Business is booming and we are adding a few extra-extraordinary individuals. our state-of-the-art building is open to serve our valued guests and employees. We have proudly served the community for 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.

Requirements

Must be at least 18 years old and able to pass a drug screen and a background check.
Education: A High School Diploma or GED.
Able to communicate in English and Spanish is a plus.
Technical Proficiency: Experience with Microsoft Office (Word, Excel, Outlook) and Dealership Management Systems (DMS) like ADP and CDK.
Math Skills: Ability to calculate discounts, interest, percentages, and accurately count cash.
Soft Skills: Exceptional interpersonal skills, "cherry" disposition, and strong conflict de-escalation for handling upset clients.
The role often requires the ability to sit or stand for long periods and are expected to maintain a professional appearance as they represent the dealership.

Nice To Haves

Able to communicate in English and Spanish is a plus.

Responsibilities

Answers incoming phone calls. Direct caller to appropriate department or individual or takes a thorough message.
Customer Intake: Greet guests as they arrive at the service department and determine the nature of the visit.
Sheduling: Book and manage service appointments for customers and staff.
Communication: Communicates with callers and visitors in a professional, friendly and efficient manner.
Translate customer concerns into repair orders for technicians and notify team members when customers have arrived.
Information Source: Provide basic information on dealership policies, procedures, and service status. Communicate messages to the appropriate parties in a timely manner.
Assists with clerical duties as requested.
Maintains a professional appearance.
Other tasks as assigned.