Service Delivery Technician

Esri•Redlands, CA

12d

About The Position

Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.

Requirements

2+ years of relevant experience
Experience with helpdesk and/or end user support
Excellent communication and customer service skills
Ability to troubleshoot and recommend solutions
Ability to work effectively in a fast-paced team environment as well as independently
Desktop/Laptop hardware and software support
Ability to lift up to 50 pounds
Team player
High school diploma or equivalent

Nice To Haves

Bachelor's degree preferred
Experience with Exchange, VPN, Active Directory, and Office Products
A+ or similar certification

Responsibilities

Resolve request/issues in person and remotely via phone support, IM, or email
Monitor and maintain service queue based on established service level agreements
Remain current on technical problems and resolutions within the hardware industry as they relate to our environment
Assist with testing and evaluating various software applications in support of future deployments
Troubleshoot and repair desktop technologies, printers, and handheld devices
Assist with departmental moves, adds, and changes
Assist with maintaining up-to-date documentation within service desk knowledge base
Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software

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