Service & Delivery Technician III

Albertsons Companies • West Bridgewater, MA

13h

About The Position

As a Service & Delivery Technician III, you will be supporting our retail stores & backstage facilities that are in the southern Vermont and New Hampshire area. Our Service & Delivery Technician III technicians repair devices such as Self-Checkout’s, counter scales, check stand scales, point-of sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. Our Service & Delivery Technician’s also assist with deploying new & replacement hardware into the field.
As a Service & Delivery Technician III, you will visit our retail stores and backstage Vermont and New Hampshire facilities to address any open IT issues that need on-site assistance, as well as support these facilities remotely where possible.

Requirements

• High school graduate, AA/AS/BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred.
• 2+ years retail business experience preferred.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• iOS and Android knowledge.
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter-relate.
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
• Must have a good, safe driving record. Must have a vehicle.
• Solid mechanical skills.
• Strong sense of urgency, business ethics, dependability and follow through.
• Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity.
• Role requires travel, including overnight stays depending on business needs.

Nice To Haves

• Self-checkout experience is preferred.

Responsibilities

• Support standard hardware platforms and systems installed throughout Safeway plants, distribution centers, district offices and retail locations.
• Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
• Provide network and remote connectivity (hardware/software) support.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED