Service & Delivery Technician III

Albertsons•Bellevue, WA

11d

About The Position

Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician III supporting Safeway, Albertsons, retail grocery stores in Yakima, Washington, and the surrounding area. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose : to create joy around each table and inspire a healthier tomorrow for every community. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. Building the future of food and well-being starts with you. Join our team and bring your best self to the table. #LI-HM3 You will be providing IT Support to our Safeway and Albertsons stores in and around Yakima, Washingtonand the surrounding area. You would work on deploying equipment and installing new hardware and software. You would also work with our computers, printers, POS Systems, scales, and Network Servers. The successful individual will provide IT Technical Support to our Safeway/Albertsons retail grocery stores in and around Yakima, WA and the surrounding area. In addition, the successful person will be tasked with troubleshooting and configuring various pieces of IT hardware unique to retail, as well as conducting break-fix repair on our computers, printers, POS Systems, scales, and Network Servers. In this role you will have the opportunity to work on different projects and learn new technologies. In addition, you will have the opportunity to learn all facets of store support, network with fellow Technicians and support store directors to run our best-in-class retail grocery stores. The position will be based in Yakima, WA Area with 25% travel to Kennewick, WA and surrounding areas.

Requirements

Exceptional telephone, customer service, and problem‑solving skills, with the ability to gather critical information and resolve high‑pressure issues particularly in support of remote locations.
Strong communication and interpersonal abilities, including the capacity to clearly present technical information and tailor explanations to varying levels of customer understanding.
Working knowledge of IT hardware, installation models, Windows operating systems, Microsoft Office, and related applications.
Proven ability to work independently while also serving as an effective collaborative partner within a matrixed organization.
Flexibility to work a variety of shifts including days, evenings, overnights and provide on‑call support.
Demonstrated sense of urgency, strong business ethics, reliability, and consistent follow‑through.
Must be able to lift up-to 50 pounds of equipment, some twisting and turning with equipment installs.

Responsibilities

Support standard hardware platforms and systems installed throughout Safeway
Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
Provide complete recoverability of systems and applications.
Trouble shoot resolution.
Installation of new hardware and software.
Provide customers with IT support; meet goals for service level agreements.
Provide network and remote connectivity (hardware/software) support.
Maintain equipment inventory controls and policies.
Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
Interface with all Corporate IT groups for on-site support and technology resolutions.
Adhere to repair standards and service levels established.
Driving required for this Zone Service Area.