Service Delivery Manager, YouTube Global Vendor Operations

Google•San Bruno, CA

About The Position

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share. Dynamic and proactive, YouTube Trust and Safety is dedicated to ensuring that YouTube is a place for users, viewers, and creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Requirements

Bachelor's degree or equivalent practical experience.
5 years of experience in business/product operations and strategy.
5 years of experience in identifying issues in processes and creating solutions, and working with cross-functional teams to deliver the results.
Experience in vendor operations management (or overseeing vendor operations programs).

Nice To Haves

5 years of experience analyzing data and generating business insights in order to guide business decisions.
Experience with AI enabled solutions including Agentic AI across text and multi-modal applications for self-help support and troubleshooting use-cases.
Experience in dealing with ambiguity, achieving results in a fluid environment and continually adapting to changing business needs.
Ability to communicate and influence effectively, including strong presentation skills and experience presenting to executive audiences.
Interest in technologies such as leveraging Generative AI tools in your day-to-day to enhance the quality, effectiveness and creativity of your deliverables.

Responsibilities

Own the vendor management operations.
Create, lead, and support cross-functional company initiatives/projects.
Oversee third-party vendor partners and their dedicated associates supporting our account by monitoring Key Performance Indicators (KPIs) and vendor scorecards, developing business cases to drive logistics process improvements, and aligning and prioritizing initiatives in a dynamic environment with multiple interdependencies.
Manage quarterly budgets, invoice control, and capital improvement projects within assigned locations while cultivating relationships with multiple internal customers across data centers.
Identify and act on cost and quality improvement opportunities by developing documented business cases, presenting them to peers and management for approval, and delivering ongoing project management.