Service Delivery Center - FAST Configuration - Manager
About The Position
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! At EY, we believe the future of technology careers is yours to build. You'll harness technology to power human enterprise, at the same time creating a tech career that's personalized for you, by you. You'll be working with world-leading organizations and collaborating in global teams, solving the world's toughest challenges together, with the freedom to explore new ideas and devise your own solutions. Every day, you'll be building your tech skill set while learning about business strategy, creating an unparalleled portfolio of career experiences. The Opportunity We are seeking a highly skilled and experienced Service Delivery Manager and Technical Lead to oversee Application Managed Services (AMS) for our insurance clients, with a primary focus on service delivery excellence and a secondary focus on technical depth in policy administration platforms such as Verisk FAST. This individual will lead a global onsite/offshore team, ensuring reliable, efficient, and high-quality operations across production support, enhancements, and continuous improvement initiatives. The ideal candidate combines strong delivery governance, client relationship management, and technical depth, driving stability and transformation across the insurance technology landscape.
Requirements
- A Bachelor's degree in Computer Science, Engineering, Technology, or a related field. A Master's degree is preferred.
- 5+ years of experience in Policy Administration Systems, with a focus on Verisk FAST.
- Proven experience as a Technical Lead or Solution Architect, with a strong background in FAST configuration and testing.
- 3+ years of experience managing large-scale engagements, including resourcing, budgeting, and client relationship management.
- Experience leading medium to large teams spanning across onsite and offshore.
- Strong understanding of the insurance industry, particularly in policy administration and related processes.
- Willingness to travel as needed to meet client requirements.
- Insurance Annuity industry knowledge
- Technical expertise on core insurance platforms such as policy administration (e.g., FAST), eApplication (Hexure), portals, etc.
- ITIL-based service management and multi-vendor coordination
- Proven ability to manage offshore/onshore delivery models
- Excellent communication, escalation, and stakeholder management skills
Nice To Haves
- Experience with Agile methodologies and project management tools.
- Familiarity with other policy administration systems such as FINEOS AdminSuite, ALIP, or Majesco.
- Experience in business development, including proposal writing and client presentations.
- Certifications in project management (e.g., PMP) or relevant technical certifications.
Responsibilities
- Oversee day-to-day AMS operations, SLAs, incidents, and problem management
- Manage cross-platform coordination and vendor dependencies
- Govern change, release, and environment management for production stability
- Lead service reviews, reporting, and stakeholder communications
- Manage demand intake for service requests and minor enhancements
Benefits
- medical and dental coverage
- pension and 401(k) plans
- a wide range of paid time off options
- flexible vacation policy
- designated EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care
- other leaves of absence when needed to support your physical, financial, and emotional well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
5,001-10,000 employees
