Service Delivery Associate/Lockbox Processing Clerk

SPS-North America • Chicago, IL

11h • $20 - $23

About The Position

Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Lockbox Processing Clerk to come grow with our team in Pittsburgh PA! This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross-functional team looking for someone eager to make a lasting contribution!
SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet discounts, EAP, education discounts, and a 401K with company match.
Schedule: This position supports a 24x7 day operation, which might include weekends

Requirements

• High school diploma or equivalent; additional education or training in a related field is a plus.
• Previous experience in a lockbox or payment processing environment is preferred.
• Proficiency in operating scanning equipment and related software.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal.
• Basic computer skills, including familiarity with Microsoft Office Suite.
• Ability to lift and move mail trays and packages up to 25 pounds.
• Prolonged periods of sitting or standing while performing tasks.
• Manual dexterity required for operating scanning equipment and handling documents.

Responsibilities

• Mail Processing: o Open, sort, and distribute incoming mail according to predefined procedures. o Ensure all mail is processed promptly and accurately.
• Scanning and Imaging: o Operate scanning equipment to capture images of checks, payment coupons, and other documents. o Verify the quality and clarity of scanned images, making adjustments as necessary.
• Quality Control: o Conduct regular quality checks to ensure all items are processed correctly. o Report any issues or discrepancies to the supervisor promptly.
• Compliance and Security: o Adhere to company policies and procedures related to lockbox processing. o Maintain the confidentiality and security of all processed information.
• Production and Quality Standards: o Meet or exceed production and quality standards set by the company. o Continuously monitor and improve personal performance to achieve these standards. o Participate in training and development programs to enhance skills and knowledge.

Benefits

• SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet discounts, EAP, education discounts, and a 401K with company match.
• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED