Supervisor, Wholesale Lockbox
About The Position
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Requirements
- Strong knowledge of the reconciliation field
- Strong customer service skills
- Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
- Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Basic level proficiency with Microsoft Word, Excel, Teams and Outlook
- Associate’s degree or equivalent combination of education and experience required
- 3+ years remittance experience required
- 1+ years leadership experience required
Nice To Haves
- Remittance processing experience preferred
Responsibilities
- Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members
- Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members
- Provide operational direction to employees in accordance with established systems and procedures
- Motivate team members to meet production and quality goals and interact with customers regularly
- Work with project management team regarding vendor software upgrades and complete testing of software as required
- Perform other duties as assigned
Benefits
- employer sponsored health, dental, and vision insurance
- 401(k)
- life insurance
- paid vacation
- paid personal time
- career development
- education assistance
- voluntary supplemental benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
