Service Data Operations Manager

Marco Technologies • Bondurant, IA

8d

About The Position

The Service Operations Data Manager supports Marco’s National Service Depot by
providing the reporting, analysis, and operational insight needed to grow CUP,
Depot Repair, and improve our copier refurbishment programs. This role works
closely with the National Service Operations Senior Manager, the Vice President
of Service & Logistics, and Finance to help drive efficiency, reduce CPC, and
support the overall performance of the centralized Depot operation.

Requirements

• Proficient in business collaboration and analytics tools, including MS Office applications (Excel, Outlook, PowerPoint), Power BI, SQL, and other company- and client-specific systems, with the ability to leverage reporting platforms to improve operational efficiency and decision-making.
• Demonstrates advanced analytical capabilities, including interpreting large datasets, identifying trends, diagnosing root causes of complex issues, and delivering actionable, data-driven insights to address operational and client challenges.
• Possesses strong communication skills, effectively collaborating with both technical and non-technical stakeholders, and building productive, cooperative relationships across all levels of an organization.
• Brings knowledge of service-related metrics such as CPC (Cost Per Copy), repair cycle times, parts utilization, and refurbishment yield, with experience in service operations, depot repair procedures, or related technical service environments.
• Exhibits familiarity with copier/MFP hardware performance, refurbishment workflows, and device lifecycle management, with the ability to support daily service operations through accurate data handling and adherence to standardized processes.
• Demonstrates commitment and accountability by seeing projects and tasks through from initiation to completion, consistently delivering quality results while seeking continuous improvement.
• Shows initiative by proactively identifying problems, addressing them independently when possible, and engaging appropriate resources to ensure timely and effective resolution.
• Effectively manages multiple priorities and projects simultaneously by developing detailed schedules, optimizing workflows, and adapting quickly to shifting priorities while meeting deadlines.
• Works collaboratively in team environments, contributing meaningfully to shared objectives, taking responsibility for outcomes, and motivating self and others through enthusiasm, reliability, and a positive attitude.
• Displays confidence and flexibility when navigating change and challenging situations, adapting approaches as needed to meet evolving business and operational demands.

Responsibilities

• Lead and maintain all reporting and analytics tied to CUP performance, CPC reduction, Depot Repair activity, refurbishment throughput, and overall, Depot efficiency.
• Identify trends and opportunities in high-cost devices, repair cycle time, parts usage, and refurbishment yield to support key service and financial goals.
• Partners with Service, Logistics, and Finance to track and improve operational performance, validate data, and support planning and budgeting needs.
• Provide weekly and monthly metrics to the National Service Operations Senior Manager and VP of Service & Logistics, highlighting operational progress and areas for improvement.
• Support daily Depot operations by ensuring accurate data entry, clean reporting, and consistent tracking of repairs, refurbishment stages, and device movement.
• Help refine and maintain standard processes that improve the accuracy and reliability of service-related data.
• Stay informed on copier performance trends to help guide decisions around swaps, repairs, refurbishment, and advance exchange strategies.
• Represent Marco in a professional manner and collaborate effectively with both leadership and frontline teams.
• Attend required meetings and participated in discussions related to Service Depot performance and planning.
• Attend required company.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees