Data Operations Manager

TransUnion • Chicago, IL

10d • Hybrid

About The Position

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. The Data Operations Manager leads a team of Analysts and collaborates cross‑functionally to support customer requests and advance long‑term organizational objectives. In this role, you will influence the customer and furnisher experience while driving process management, optimization, and compliance through the implementation of scalable solutions.

Requirements

• Bachelor degree or years 7+ years of equivalent work experience
• Experience making management decisions, driving teams and measuring results
• Ability to foster collaborative relationships in cross-functional teams and work in matrix environment
• Experience systematically analyzing problems or processes, drawing relevant conclusions, and devising appropriate courses of action
• Ability to analyze complex data using logic and quantitative reasoning, an intuitive capacity for problem solving and ability to act decisively
• Establish and maintain VOC feedback loop from customers, furnishers, processors and client engagement teams
• Creation of training materials and talking points for new and modified processes
• Required working knowledge of software applications such as Microsoft Excel, Word, and PowerPoint with exceptional presentation skills
• Availability to travel upon request

Nice To Haves

• Experience in the credit reporting, financial services or direct marketing industry
• Business process mapping and process data mining experience
• Methodologies: Systems Development Lifecycle experience, Rapid Application Development, Case Tools
• Understanding of Databases/File Structures: DB2, Oracle, MS Access, SQL
• High level understanding of software development methods and Data Manipulation Tools, such as SAS, Ab Initio

Responsibilities

• Lead and champion our operating model using new technology and applications while delivering high quality results
• Build and drive internal continuous improvement culture through innovation, collaboration, and lean thinking while achieving organizational buy-in
• Develop and create operations and workflow management processes and procedures while introducing metrics to measure success
• Communicate data incidents to business leaders, legal, compliance, and customers/furnishers and introduce processes to mitigate future risk
• Use problem solving skills, and knowledge of our applications and processes, to introduce resolutions that limit impact to customers/consumers
• Create and formalize proactive strategies to advance data furnisher monitoring and improve our data quality
• Support applications deployments, coordinate testing and validation strategies
• Identify application deficiencies and/or process gaps; identify and implement solutions in order to meet department goals
• Work with product managers and technical leads to determine scope and priorities for product development cycles
• Work with QA and analyze data, and test results, to ensure integrity is maintained throughout program lifecycle and ensure market and business needs are satisfied
• Interpret and adhere to standard legal, compliance, and business rules during program design and process development
• Educate and influence internal partners on best-practice approaches gleaned from current and previous experiences
• Improve TransUnion’s competitive position and help drive revenue through development of Data Furnisher monitoring techniques and data onboarding processes
• Develop and implement processes & system enhancements to establish and maintain data quality standards
• Review current operations and identify opportunities in tools, processes, and talent, to make recommendations towards increased quality and efficiency
• Research, evaluate, and determine the right level of automation and implement automation options
• Develop and maintain stakeholder relationships in all regions

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees