Service Coordinator- Capital Hot Tubs

Leslie's Poolmart • Clarksburg, MD

3d • $21 - $24 • Onsite

About The Position

The Service Coordinator will work in our Call Center , serving as the first point of contact for all incoming calls. This role is responsible for answering calls, scheduling, and maintaining service and Water Valet schedules, while ensuring every customer receives an exceptional experience. With more than 30 years of experience, Capital Hot Tubs has built its reputation as a trusted provider of premium hot tubs, swim spas, and saunas. In August 2021, we proudly joined the Leslie's family, continuing our tradition of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams are committed to ensuring every customer interaction is seamless, satisfying, and memorable.

Requirements

• 2+ years' experience in a high call-volume role handling diverse customer inquiries.
• 2+ years' experience using CRMs, scheduling software, Outlook, Microsoft Office, and general office administration.
• Strong customer service skills with a professional, solutions-focused approach.
• Excellent verbal and written communication abilities.
• Highly organized with the ability to manage multiple priorities effectively.
• Comfortable working in a fast-paced environment with high call volume.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Collaborative, team-oriented mindset with a willingness to assist across functions.

Responsibilities

• Provide energetic, caring, and professional service to customers and teammates in every interaction.
• Serve as the first point of contact for inbound calls, identifying customer needs and providing solutions - from live guidance to scheduling service calls or escalating to the Service/Ops Manager.
• Schedule and coordinate assignments for 7 service/valet technicians.
• Manage inventory of office and warehouse supplies, including shipping and receiving of parts.
• Accurately enter, maintain, and update service records, contracts, and customer data.
• Support and grow monthly valet service contracts.
• Take ownership of specialized tasks such as warranty coordination, autoship services, and post-sales follow-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees