Service Coordinator

Butler Machinery Company • Bismarck, ND

31d • Onsite

About The Position

We are seeking a Service Coordinator to join our corporate team. In this role, you will play an essential part in supporting our service and parts operations by opening, reviewing, managing, and closing work orders, and ensuring accuracy throughout parts and service processes. This is an excellent opportunity to grow professionally with an industry‑leading equipment provider with more than 70 years of success in the marketplace!

Requirements

• A two-year degree or equivalent experience and training preferred
• Background in mechanics or technology preferred
• Must have an understanding of time requirements to perform specific jobs
• Experience with Excel/Word/PowerPoint and Web-Based functionality is necessary
• Ability to prioritize and manage multiple tasks simultaneously
• Excellent communication and customer service skills
• High level of attention to detail
• Strong organizational skills
• Technical knowledge to read and understand Service Reports
• Ability to thrive in a team-oriented environment

Responsibilities

• Reviews work orders regularly and helps minimize the time between completion and invoicing.
• Reviews Service Reports and SIMS to ensure accuracy.
• Assist with the Warranty and SiTech work order process.
• Create and review the work order workflow process.
• Collaborates closely with Technicians, Service Advisors, and Department Managers.
• Understands the full lifecycle of service department operations.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Benefits

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees