Service Coordinator

Summit Fire & Security•Seattle, WA

4h•Onsite

About The Position

The purpose of the Service Coordinator is to maintain SFS’s office management activities for the Service department, this includes scheduling and answering phones to ensure profitability and customer satisfaction for the department. Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. They serve customers across many verticals on a local, regional, and national scale and are recognized for service excellence. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs. They offer continued development, training, and education, encouraging NICET and other career-advancing certifications, with reimbursement for certain programs and potential bonuses. The company strives to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment, encouraging initiative, independence, diversity, and personal career growth. Demonstrating the combination of experience, knowledge, and customer service is key to their performance and helps achieve their goal of providing the highest quality fire protection services possible to protect lives and property.

Requirements

HS Diploma or equivalent required.
1 years of professional computer skills.
Efficient time management skills.
Developed organizational skills and ability to prioritize initiatives and business goals.
Demonstrated critical thinking skills.
Collaborator and ability to work with all levels of employees.
Strong diligence and accuracy.
Must have the ability to effectively read, write and communicate in English with employees and customers.
Strong interpersonal, written, and oral communication skills.
Ability to operate a computer, use Microsoft Office required.
Valid driver’s license with acceptable driving record required.
Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

Nice To Haves

Associate degree preferred.
1 year scheduling facility services experience, preferred.
Experience with SalesForce preferred.

Responsibilities

Schedule service calls with customers.
Coordinate the necessary equipment/materials accordingly.
Schedule emergency service with customers.
Create Technician schedules.
Schedule all necessary subcontractors, lifts as required.
Work with the Service Operations Manager to review reports and upload for customer access.
Communicate system impairments and service requests to the appropriate Manager.
Communicate with internal and external customers in a professional manner.
Provide backup assistance on phones for the administrative assistance.
Communicate with internal and external customers in a professional manner.
Other duties as assigned.