Service Coordinator
About The Position
Build the Engine Behind Exceptional Service At Aquafinity, our field technicians may be the face of service, but our Service Coordinators are the force that keeps everything moving seamlessly behind the scenes. From scheduling and logistics to customer communication and cross-team coordination, this role is essential to delivering a high-quality service experience. If you thrive in a fast-paced environment, enjoy juggling multiple priorities, and take pride in keeping operations organized and on track, this is your opportunity to step into a critical role with a growing, service-driven company.
Requirements
- Strong organizational and time management skills
- Ability to manage multiple tasks in a fast-paced environment
- Clear and professional communication skills, both written and verbal
- Experience coordinating across teams and working directly with customers
- Working knowledge of service operations and quoting processes
- Proficiency in Microsoft Word, Excel, and Outlook
- Detail-oriented with strong follow-through
- Ability to understand service scope and collaborate with technical teams
- High school diploma or equivalent required
- 2–3 years of experience in service coordination, operations, quoting, or similar role
Nice To Haves
- Associate degree preferred
- Experience with service management software or project tracking systems preferred
Responsibilities
- Schedule and coordinate daily, weekly, and long-term service work for Field Service Technicians
- Maintain accurate service calendars and ensure efficient technician routing
- Communicate with customers throughout the service process, providing updates and support
- Coordinate across departments including Service, Sales, Accounting, and Field Teams
- Manage parts and materials needed for service jobs and projects
- Respond to and coordinate emergency service requests with urgency and professionalism
- Maintain customer records and service documentation within CRM/ERP systems
- Notify customers and technicians of any scheduling updates or changes
- Ensure service orders are completed within established timelines
- Generate scheduling reports and job status updates as needed
- Review service orders and coordinate with contractors when applicable
- Adapt to shifting priorities and support overall service operations as needed
Benefits
- Competitive hourly pay
- Stable, full-time opportunity with a growing company
- Collaborative team environment
- Opportunity for professional development and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
