Service Coordinator

Pella • High Point, NC

5h

About The Position

Pella Windows and Doors of North Carolina and Southwest Virginia is an innovative, dynamic, growing company and is currently looking for a Service Coordinator for our beautiful High Point, NC location. We need confident, talented individuals who are focused on details and thrives on a challenge. We provide independence and an exciting, fast-paced, and fun work environment.

The Service Coordinator serves as the primary point for our customers and fellow employees who need assistance with warranty claims, parts & service needs. This role is responsible for ensuring a seamless customer experience during the resolution process by responding promptly, shifting priorities as needed, and communicating updates in real time as situations evolve.

Requirements

• High School Graduate or GED required.
• Minimum of 2 years successful Customer Service
• Construction, building material or supply experience preferred
• Strong organizational skills, be detailed-oriented, and having the commitment to provide our customers with an exceptional experience.
• A take-action attitude
• Excellent verbal and written communication skills
• Phone etiquette
• High Proficiency in Office 365 and other essential office applications
• Ability to function at a high level, while managing multiple tasks in a very busy office environment.

Responsibilities

• Always exhibits the highest standard of personal ethics and adhere to all Pella Carolina policies.
• Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority.
• Provide excellent customer service to both our internal; and external customers.
• Communicate to customers by checking reminder calls or emails and confirming service dates.
• Efficiently coordinate scheduling for Field Project Coordinator, ensuring customer needs are met.
• Develop and implement the appropriate action plan necessary to satisfy these customer issues.
• prepare and submit the required documentation for all warranty claims from Pella Corporation.
• Close job and email completion for filing.
• Perform additional responsibilities assigned by your manager.

Benefits

• Competitive Compensation
• Insurance (medical, dental, vision)-First of the month after 30 days of employment
• 401(k)/ 401(k) matching-50% up to 6% after 1 year of employment
• Profit sharing
• 10 Paid Holidays
• Vacation/ PTO
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED