Service Coordinator

ENE SYSTEMS OF NH•Bow, NH

just now•Onsite

About The Position

We are searching for a friendly and highly analytical Service Coordinator to join our growing office in Bow, NH. In this role, you will answer incoming calls, Route calls to the appropriate department, manage Service Department invoicing and handle critical daily office tasks. A top-notch Service Coordinator will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Requirements

High school diploma or GED.
Practical experience with Excel, Word and Outlook required.
Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
A positive attitude and the ability to build relationships with clients.
Superb written and verbal communication skills.

Nice To Haves

Bachelor’s degree in business, communications, or a related field may be advantageous.

Responsibilities

Answer telephones and route calls to appropriate department or individual.
Issue and track purchase orders for field personnel.
Review, correct, process and invoice all Service Department Work Orders.
Book new and renewal Service Contracts.
Perform monthly billing of all active Service Contracts.
Maintain a company schedule of all office personnel’s whereabouts daily.
Assist the Service Admin Manager with special projects and inter-office communications.
Complete purchase orders.
Assist the Service Department with dispatch and scheduling as needed.
Attend weekly Service Department Meetings.