Service Coordinator

Aramark•Jacksonville, AR

22d

About The Position

The Dispatch Service Coordinator is a multi-faceted role that supports the functions of our Service department by receiving, verifying, and entering Customer Work Orders into our various operating systems. The role will also conduct outreach to customers and 3rd party partners as part of work order scheduling process. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

Associates Degree preferred.
3-5 years of work experience preferred.
MS Office Experience with proficiency in Excel required.
Strong communication skills.
Excellent customer service and administrative skills required.
Ability to develop and maintain a positive working relationship with others.
Ability to multi-task and utilize technology.

Responsibilities

Based on extensive knowledge and experience, provide guidance to other employees to solve problems, answer questions, and research issues that may arise within the administrative function.
Recommend methods to improve operation processes, efficiency and service to both internal and external customers.
Serve as a resource for other departments on matters pertaining to functional area.
Daily management of Customer Work Order inbox
Resolve issues/questions from customers and Best Beverage technicians
Creation and dispatching of customer work order requests
Contact Customers to verify work order details
Support Dispatching process
Contact 3rd party partners to check on status of outstanding work orders.
Verify initial information for all incoming work order requests
Call / Contact customers with update on work order ETAs
Dispatch work order information to field technicians and answer associated questions. Following up with customer to clarify any information as needed.