Service Coordinator

Piedmont Service Group•Danville, VA

34d

About The Position

As a Service Coordinator for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.

Requirements

Computer literate and technology savvy.
Proficient in Microsoft Suite (especially Excel and Word)
Excellent verbal/written communication skills
Excellent customer service and phone skills
Able to understand technical terminology and mechanical processes
Strong organizational skills
Ability to multi-task, detail-oriented and have an outgoing/positive attitude

Nice To Haves

Key2Act (Wennsoft) and MobileTech software experience a plus

Responsibilities

Daily coordination of Service Technicians to perform scheduled maintenance and repairs to ensure customer commitments are met
Daily, weekly, and monthly scheduling of all Technicians
Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs
Quoting repair work to customers and follow-up procedures
Work with the A/R Department on current Customer status
Working with the Project Manager on warranty issues
Other tasks, such as evaluating and ordering office supplies, mail, and reception
All other duties as assigned