Service Coordinator

SSI Fire & Safety Holdings, LLC.•Memphis, TN

46d•$15 - $20•Onsite

About The Position

Assists in coordinating scheduling, processing, and invoicing of service and installations from start to end by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned. Takes customer service calls for the Fire Protection Systems Division and initiates appropriate responses. Provide support to technicians in the field. Prepares schedules for monthly inspections, new installations, and other services for the Fire Protection Systems Division. Obtain information needed for new customer creation. Setup new customers in computer system. Enter recurring and demand service request orders in computer system. Process service request orders in computer system through the processing of invoices, sending invoices to customers, and scanning and uploading invoice copies and work order documents to document management system. Assist as requested with the preparation of monthly commission schedules. Possess advanced computer skills. Proficient in Microsoft Excel, Word and other MS Office products. All other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions. The noise level in the work environment is usually quiet.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have a valid driver’s license and a good driving record.
Reliably commute or planning to relocate before starting work (Required)
Microsoft Excel: 2 years (Required)
Microsoft Word: 2 years (Required)
Microsoft Outlook: 2 years (Required)
High school or equivalent (Required)

Responsibilities

Takes customer service calls for the Fire Protection Systems Division and initiates appropriate responses.
Provide support to technicians in the field.
Prepares schedules for monthly inspections, new installations, and other services for the Fire Protection Systems Division.
Obtain information needed for new customer creation. Setup new customers in computer system.
Enter recurring and demand service request orders in computer system.
Process service request orders in computer system through the processing of invoices, sending invoices to customers, and scanning and uploading invoice copies and work order documents to document management system.
Assist as requested with the preparation of monthly commission schedules.
Possess advanced computer skills.
Proficient in Microsoft Excel, Word and other MS Office products.
All other duties as assigned.