Service Coordinator

Carolina Mechanical Group • Raleigh, NC

25d

About The Position

With deep roots in the Raleigh-Durham area, our team has proudly served the community for decades. As a trusted partner in the residential home building industry, we are known for our unwavering commitment to craftsmanship, reliability, and enduring partnerships. Specializing in single-family HVAC and electrical installations, we’ve built a strong reputation for delivering consistent quality and developing long-term relationships with clients, builders, and general contractors alike. We are actively seeking qualified candidates for the Service Coordinator position to join our award-winning team. Great Reasons to Join: 10x Employee Voted Top Workplace Highly Competitive Wage Excellent Benefits Package (Health/HSA/Vision/Dental/Life/STD/LTD/Accident and Critical Illness) $15k Company Paid Life Insurance 401(k) Employee Stock Ownership Plan (We are 100% employee owned) Training and Support Paid Time Off and Paid Holidays Advancement Opportunities Paid Apprenticeship and Educational Reimbursement Standard Work Schedule: Monday -Friday 7:00am - 4:00pm. MUST be willing to be flexible as jobs may change. Position Summary: A Service Coordinator plays a critical role in supporting service department operations, field staff, and customer satisfaction. This position manages communication, scheduling, documentation, and project coordination while ensuring efficient service delivery and administrative support.

Requirements

• High school diploma or GED.
• 1–2 years of administrative, dispatch, or service coordination experience in a trade or construction environment.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Must be able to pass a pre-employment drug screen and background check.

Nice To Haves

• Experience using service management or dispatch software.
• Familiarity with local permitting and inspection processes.
• Knowledge of commercial or residential construction.

Responsibilities

• Respond to all service inquiries—calls, emails, online requests, and vendor portals—in a professional and timely manner.
• Schedule service appointments, dispatch technicians, and manage multiple service calendars and on-call rotations.
• Maintain and update job records, including job cost entry, customer setup, contracts, and service details.
• Coordinate with builders, homeowners, vendors, and internal departments to align on job requirements, permitting, inspections, and project logistics.
• Support service technicians and project staff with quotes, parts procurement, invoicing, warranty filings, and job packets.
• Assist with timesheet verification, payroll coordination, and technician performance tracking.
• Manage receivables, ensure timely collections, and forward builder-responsible invoices as needed.
• Maintain organized electronic and paper filing systems for customer and vendor records.
• Prepare cost estimates and billing for service and small contract jobs; track project P&L and assist in weekly reporting.
• Additional duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Life/AD&D
• additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays
• 401(k)
• company paid Life Insurance
• 100% Employee Owned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED