Service Coordinator

Palm Harbor Homes•Moultrie, GA

22d

About The Position

Essential Duties and Responsibilities: Processes work orders to assist Field Service Technicians, communicates information or updates as needed Responds to customer calls and emails regarding service questions Interprets and administers Destiny Homes Warranty/Service Policy according to its terms and conditions Represents Destiny Homes professionally and effectively Utilizes equipment and personnel efficiently and effectively Implements a priority identification system for work orders that require special handling Prioritizes and schedules service, minimizing consumer complaints and managing service backlog Creates and schedules service and parts requests for factory, contractors and dealers Reviews, verifies and approves contractor and dealer service invoices prior to payment Utilizes vendor claim process to ensure that defective parts are returned for credit Maintains accurate service records and files Communicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager Assists associates with parts as needed

Requirements

Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be able to read, write and speak English/Bilingul is a plus High School Diploma is preferred
Must successfully pass pre-employment requirements
At least one year of demonstrable experience in a Customer Service role is preferred
Demonstrable experience effectively communicating with others, both verbal and written, is required
Working knowledge of Microsoft Office applications is required
Exceptional customer service skills
Effective planning, organization and time-management skills
Ability to make effective decisions concerning the need for home repairs, with a focus on customer and company interests
Ability to effectively read and interpret construction prints
Ability to adapt to, and manage competing demands, frequent change and unexpected events
Ability to identify and resolve problems effectively and efficiently
Requires sitting to a significant degree
Heavy Work-Exerting up to 25 pounds of force periodically, and/or up to 25 pounds or force infrequently, and/or up to 10 pounds of force frequently to move objects While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees as well as function safely around construction equipment

Nice To Haves

At least one year of demonstrable experience in a Customer Service role is preferred
High School Diploma is preferred

Responsibilities

Processes work orders to assist Field Service Technicians, communicates information or updates as needed
Responds to customer calls and emails regarding service questions
Interprets and administers Destiny Homes Warranty/Service Policy according to its terms and conditions
Represents Destiny Homes professionally and effectively
Utilizes equipment and personnel efficiently and effectively
Implements a priority identification system for work orders that require special handling
Prioritizes and schedules service, minimizing consumer complaints and managing service backlog
Creates and schedules service and parts requests for factory, contractors and dealers
Reviews, verifies and approves contractor and dealer service invoices prior to payment
Utilizes vendor claim process to ensure that defective parts are returned for credit
Maintains accurate service records and files
Communicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager
Assists associates with parts as needed