Service Coordinator

Wiseworth Canada Industries Ltd. • Rocky, OK

33d • Onsite

About The Position

As our Service Coordinator, you are responsible for responding to the daily needs of our customers, pro-actively organizing and scheduling work for our field service technicians, driving profitable service revenue, and building strong relationships with our customers based in the Calgary/Southern Alberta region.
Interested candidates must possess a strong technical aptitude, a positive team-focused attitude, professional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work. If you're a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction; we'd love to speak to you about this rewarding career opportunity.

Requirements

• We are looking for persistent, hard-working people, who are self-motivated to achieve sales results.
• High school diploma mandatory. Post-secondary diploma, or certificate is preferred.
• Previous experience with service coordination/service dispatching is preferred.
• Ability to develop and maintain harmonious relationships with a wide variety of people, and work as part of a cohesive team.
• Attentive listening skills combined with professional communication and presentation skills (both verbal and written).
• Strong technical writing skills, with experience preparing technical sales quotations/proposals.
• Customer focus with the ability to articulate and define value for the customer.
• Ability to prioritize and multi-task, in a fast paced, frequently changing, high-volume environment, while providing consistent high-quality work.
• Excellent time-management and organizational skills.
• Strong sense of duty and responsibility. High level of integrity and ethical values.
• Comprehension of all technical information, equipment manuals, parts manuals, and maintenance schedules.
• Tech savvy with proficiency with Microsoft Office computer applications including Excel, Word, Outlook, and associated business software. Understanding of basic accounting procedures.
• Accuracy and attention to detail in handling frequent paperwork and documentation processes.
• Ability to work at a computer station while sitting at desk for extended periods of time daily.
• No criminal record.
• Wiseworth Canada Industries Ltd. is an alcohol and drug free workplace.
• This position is based out of our office located in Rocky View, Alberta.

Nice To Haves

• Previous experience with service coordination/service dispatching is preferred.
• Post-secondary diploma, or certificate is preferred.

Responsibilities

• Schedule daily/weekly/monthly workload for field service technicians.
• Making proactive phone calls to schedule service work.
• Selling and promoting parts and services.
• Promptly responding to incoming customer inquiries.
• Communicating with customers via telephone, email, and face-to face.
• Basic troubleshooting to determine customer needs and provide effective solutions.
• Coordinating the day-to-day work of self and others.
• Parts identification using manuals, business systems and software, and other online resources.
• Organizing service parts required for scheduled work.
• Utilizing computer software and business systems to schedule work and create service work orders.
• Creating repair estimates for customers and providing necessary follow-up.
• Processing transactions daily in a manner that reflects the company’s commitment to excellence.
• Reviewing service work orders and time sheets for accuracy prior to billing.
• Collaborating with service team and other internal departments to resolve customer issues in a timely manner.
• Assisting with office related tasks such as assisting walk-in customers and vendors, ordering office supplies.
• Assisting with the organization and cleanliness of the service shop/warehouse area.
• Provide occasional back-up support for Warehouse/Shipper Receiver when required.

Benefits

• Competitive base salary
• Commission
• Performance bonus eligibility
• Paid time off for vacation and sick days
• Extended medical, dental, and vision coverage
• Life and disability insurance
• Employee assistance program
• Educational assistance program for courses related to your employment
• Company matching pension plan
• Flex/wellness plan (can be used for gym memberships, fitness courses, and equipment).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED