Service Coordinator

Suburban Propane • Town of Fort Edward, NY

47d • $20 - $25

About The Position

When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for 90 years. As a Service Coordinator, you will plan and coordinate service installations and repairs for a Customer Service Center (CSC) to maximize productivity standards and address service related inquiries/requests. If you are a driven professional with experience in the customer service field, then we invite you to apply to join our growing team and be a part of our next 90 years.

Requirements

• Minimum of a High School diploma or GED preferred
• Familiar with fuel service concepts, practices and procedures including related government regulations, attained through 3-5 years of dispatching or related experience.
• Basic understanding of gas and/or oil fired appliances and related distribution systems (training is provided).
• Basic understanding of computer concepts and usage including MS Office.
• Ability to work independently

Responsibilities

• Plan, schedule and log daily installations, repairs, and service work to maximize billable time and meet productivity goals.
• Implement Service Technician dispatch from multiple locations, maintain on-call schedules, prepare, assign and process work orders.
• Maintain job folders and related documentation.
• Ensure that Company and Government safety, policy and regulatory standards are met
• Answer customer inquiries and provide superior customer service.

Benefits

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED