Service Coordinator

nVent • Oregon, WI

13d

About The Position

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: The Service Coordinator is responsible for performing the customer service function with diligence, purpose, and a sense of urgency while maintaining the highest standards for quality service. Ensures service requests are handled expeditiously and prioritized to meet customer needs. Compiles data for estimates, bids, specifications, progress reports, and other necessary exhibits. Negotiates and coordinates contracts, including final payment approvals. Maintains databases for contract and contractor statuses. Reviews correspondence regarding field personnel and site contractors, responding as needed. Establishes and maintains contact with site contractors for smooth contract awarding processes. Initiates billable service quotes for site activities beyond Trachte’s scope of work. Reviews project cost summary reports for accuracy. Manages part coordination with Engineering and Materials teams. Develops service scope, requirements, and labor with Production Supervisors/Managers. Schedules service, coordinating labor with various field crews, outside contractors, design, purchasing, and manufacturing. Follows up on customer satisfaction and provides vital training and critique. Performs clerical tasks such as filing, proofing data, and ensuring current service documentation. Initiates corrective actions to improve product quality and service. Participates in meetings for continuous quality improvement. Other duties as assigned.

Requirements

• Associate degree or equivalent from two-year college or technical school required.
• 5 years of relevant experience, or equivalent combination of education and experience.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret instructions.
• Ability to read and interpret professional journals.
• Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and respond to questions.
• Familiarity with Microsoft Office.

Nice To Haves

• Knowledge of Epicor ERP system is a plus.

Responsibilities

• Ensures service requests are handled expeditiously and prioritized to meet customer needs.
• Compiles data for estimates, bids, specifications, progress reports, and other necessary exhibits.
• Negotiates and coordinates contracts, including final payment approvals.
• Maintains databases for contract and contractor statuses.
• Reviews correspondence regarding field personnel and site contractors, responding as needed.
• Establishes and maintains contact with site contractors for smooth contract awarding processes.
• Initiates billable service quotes for site activities beyond Trachte’s scope of work.
• Reviews project cost summary reports for accuracy.
• Manages part coordination with Engineering and Materials teams.
• Develops service scope, requirements, and labor with Production Supervisors/Managers.
• Schedules service, coordinating labor with various field crews, outside contractors, design, purchasing, and manufacturing.
• Follows up on customer satisfaction and provides vital training and critique.
• Performs clerical tasks such as filing, proofing data, and ensuring current service documentation.
• Initiates corrective actions to improve product quality and service.
• Participates in meetings for continuous quality improvement.
• Other duties as assigned.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree