Service Coordinator

Electric Motor Repair•New Castle, DE

17h•Onsite

About The Position

Do you like to solve puzzles? Do you like to play chess? Dispatching for us is like playing a giant real life chess game! We are in need of a Service Coordinator in our New Castle, DE commercial location. A successful candidate must possess a strong desire to help others with a “how can I?” attitude. We are a fast-paced commercial kitchen equipment repair company. Service Coordinators facilitate the smooth scheduling and dispatching of requests for service/repair of commercial food equipment. Knowledge of Delaware Valley metro area a must. Must have strong customer service, organizational and computer skills. Office hours are M-F 8am-4:30pm. We offer competitive salary, excellent benefits, medical insurance starts 1st of the month after hire. EMR is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, pregnancy, marital status, disability status, genetic information, age, protected veteran status, membership in an employee organization, or other non-merit factors.

Requirements

Knowledge of Delaware Valley metro area a must
Must have strong customer service, organizational and computer skills

Responsibilities

facilitate the smooth scheduling and dispatching of requests for service/repair of commercial food equipment

Benefits

Excellent salary & benefits - paid vacation, 401K (discretionary company match).
Luminare Insurance (Cigna network)—4 P.P.O. plans offered. PPO H.S.A Catastrophic plan (higher deductible, lower premium) PPO H.S.A plan (high deductible, low premium) Mid. PPO plan (lower deductible, mid range premium) High PPO plan (higher premium, co-pay only/no deductible)
4 coverage levels for insurance: Employee, Employee + Spouse, Employee + Children, and Family coverage.
Prescription plan included in the medical insurance.
Two Dental Plans.
Two Vision Plans.
Identity theft protection & legal advice through ID Shield.
Short Term & Long Term Disability Insurance –EMR pays 100%.
Term Life Insurance –$15k Company paid, with the option to buy additional coverage.
All Insurance coverage begins the first of the month after hire date.
401K—immediate auto enroll at 5% in addition to discretionary company match.
100% Tuition Reimbursement- eligibility begins after 1 year of employment & classes must be at least 50% job related material.
Opportunity for additional income: Profit sharing bonus, referral bonus for hard-to-fill positions.
Ongoing training provided.
17 days PTO accrual per year – 1st year is prorated.
3 days paid Jury Duty.
3 days Funeral leave.
8 holidays & 2 floating holidays per year.
Paid Wellness day (paid day off to attend annual wellness physical)