Service Coordinator
About The Position
The Service Coordinator supports the Test & Inspection Division by coordinating, scheduling, and managing the day-to-day activities of field technicians performing inspections and testing of fire protection systems. This position serves as a key liaison between customers, technicians, and management—ensuring inspections are scheduled efficiently, completed on time, and compliant with NFPA codes, local regulations, and contractual requirements. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment with competing priorities.
Requirements
- Minimum 2 years of experience in service coordination, dispatching, or administrative support (fire protection or related trade preferred).
- Excellent organizational and time management skills with strong attention to detail.
- Clear and professional verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment .
- Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM platforms; Salesforce experience a plus.
- High school diploma or GED required.
- Strong customer service orientation and problem-solving ability.
- Team player with a positive attitude and commitment to operational excellence.
Nice To Haves
- Salesforce experience a plus.
Responsibilities
- Schedule and coordinate technicians for inspection, testing, and preventive maintenance of fire alarm, sprinkler, suppression, and other life safety systems.
- Prioritize and assign work based on technician skill level, licensing, location, and workload.
- Communicate with customers to confirm appointments, reschedule as needed, and provide updates on inspection timelines.
- Prepare, distribute, and close out work orders, inspection reports, and compliance documentation .
- Track inspection completion, deficiencies, and reinspection needs within the CRM system.
- Collaborate with dispatch, service operations, and management to optimize technician productivity and route efficiency.
- Maintain accurate and up-to-date customer and inspection records in the CRM (Salesforce preferred).
- Respond to customer inquiries and resolve scheduling or documentation issues in a timely and professional manner.
- Support the Service Manager and Test & Inspection Supervisor with administrative tasks, reporting, and compliance monitoring.
- Provide backup support for other service coordination functions as needed.
Benefits
- Competitive hourly pay based on experience.
- 401(k) with company match.
- Medical, dental, and vision insurance.
- Company-paid life and disability insurance.
- Paid vacation, holidays, and sick time.
- Ongoing training and opportunities for advancement within FEI.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
