SERVICE COORDINATOR

MYNT SYSTEMS INC • Santa Cruz, CA

25d

About The Position

At MYNT, the Service Coordinator plays a vital support role within the Service Department. Working closely with the Service Advisor, the Coordinator assists in ensuring service calls and site visits run smoothly. This role focuses on facilitating communication between internal teams, organizing tasks, and helping to track maintenance of sites, inspections and client deliverables. The Service Coordinator provides administrative and logistical support, allowing the Service Advisor to focus on strategic decision-making and overall department success. Responsibilities include tracking client communications, scheduling field visits, billing clients and keeping project tracking softwares up to date with minimal supervision.

Requirements

• Action & Results Focus – initiating tasks and focusing on accomplishment.
• Attention to Detail - focusing on the details of work content, work steps, and final work products.
• Customer Focus - able to attend the needs and expectations of the customer.
• Presentation Skill - formally and effectively delivers information to groups.
• Business Process Analysis – defining, assessing, and improving operational processes and workflow.
• Critical Thinking - analytically and logically evaluating information, propositions, and claims.
• Ability to manage and resolve conflict.
• Ability to effectively communicate verbally and in writing.
• Ability to be coached and mentored.
• Ability to perform functions and formula building in spreadsheet softwares (Google Sheets, Excel, SmartSheet)
• High School or GED. Some college preferred.
• Construction industry experience required.
• 3-5 years of experience in a support role.
• Experience with PDF editor, Google Docs and Sheets (or Word and Excel), and a general computing background.
• Applicants must be authorized to work in the United States. This position is not eligible for sponsorship.

Responsibilities

• Tracking and coordinating on site equipment for field visit success.
• Review and update tasks in software to keep schedules on target while foreseeing any potential issues prior to confirmed field site visits.
• Maintains pending/affirmed work orders in software. Information flow between office, field, vendors and customers.
• Time tracking: enter project related time and labor to properly account for department accounting accuracy.
• Assist in scheduling site cleanings while maintaining consistent and accurate updates to internal tracking project management softwares. MYNT SYSTEMS | JOB DESCRIPTION | MARCH 2026
• Collating documents (work orders, site/field reports, ticketing, etc.) for accurate tracking and backup documentation.
• Review service contracts and update management software to include all contractual obligations.
• Execute Tenant Billing.
• Work order drafting, review, submission, tracking progress, and documenting.
• Collection and organization of subcontractor/accounting related project document requirements: COI, W-9, milestone certificates, policy documents, etc., and update softwares accordingly.
• Tracking and updating field service schedules as needed.
• Coordinate and attend weekly Service WIP (Work In Progress) meetings and maintain meeting minutes.
• Maintaining & updating service job files, controlled forms & logs.
• Draft and send T&M and all AR billing including scheduled and recurring while tracking billing issues.
• Draft requests for proposals and perform pre-qualifications of vendors and subcontractors.
• Draft client and subcontract proposed/signed change orders and confirm documentation.
• Review system errors and track issues while updating software programs, and manufacturer warranties.
• Utilize monitoring platforms to best understand how to determine site issues.
• Determine feedback from site visits and field services that are critical to implementing efficiencies in neighboring departments.
• Attend construction to service handoff meetings and implement updates into project management software.
• Track and confirm manufacturer reimbursement (ex: AdvantEdge) requirements, warranty submittals and applications through completion.
• Track, update and maintain project reports, schedules and dashboards.
• Respond to all external communications within a timely manner.
• Handle confidential data professionally.
• Additional tasks as assigned by the management team(s).

Benefits

• Access to medical, dental, vision, and 401K.
• Up to 42 hours of paid Continued Education for learning and supporting your personal and professional growth.
• $800 annual professional development stipend.
• Cell phone reimbursement.
• Laptop reimbursement.
• Paid time off after 6 months continuous employment.
• All subject to probationary period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees