Service Coordinator

CENTER FOR HUMAN SERVICES INC•Warsaw, MO

2d•Hybrid

About The Position

The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. CHS offers programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. The organization is committed to excellence, solutions, respect for differences, abilities, and similarities in its employees and clients, and advocates autonomy. Service coordinators help people meet their personal needs and goals in obtaining the greatest degree of independence and inclusion possible in everyday community life. They assist individuals with developmental disabilities and their families in identifying and obtaining needed services and supports, and also advocate for, monitor, and evaluate these services along with the individuals, their families, or guardians.

Requirements

Ability to work with a variety of professionals from a range of disciplines to integrate their evaluations into the client’s individual support plan as needed.
Ability to communicate orally and in writing in an effective, appropriate, and clear manner.
Ability to utilize multiple computer formats.
Ability to work in a professional manner with people of economically and culturally diverse backgrounds by establishing clear and courteous lines of communication with persons receiving services, families, service providers, and outside agencies.
Ability to complete work within the specified timelines, in an accurate manner, and the ability to return calls and emails within one business day.
Ability to effectively set and communicate timelines and follow established timelines while maintaining adaptability for unforeseen changes and circumstances or needs.
Ability to work independently and be resourceful while asking for assistance when necessary.
Ability to apply mathematical skills and concepts with regards to understanding, reviewing, creating, and maintaining budgets in accordance with the needs of the individual served.
Ability to exercise discretion regarding confidential information.
Ability to advocate for the rights of the individuals served.
Ability to facilitate and lead an ISP team.
Accurate listening.
Conceptual thinking.
Give/receive constructive criticism.
Handling stress well.
Leading others.
Monitoring others.
Personal accountability.
Proactive thinking.
Being able to relate to others.
Realistic goal setting for others.
Respect for policies.
Results-orientated thinking.
Self-confidence.
Problem-solving.
Attention to detail.
Organizational skills.
Time Management skills.
Adaptability.
Persistence.
Long range planning.
Practical thinking.
Express empathy.
Remaining unbiased.
Role awareness.
A Bachelor’s degree from an accredited college or university or Registered Nurse license.
Must have reliable transportation and an acceptable driving record.
Must use your own vehicle for transportation.
Must be able to drive for work-related assignments to individuals’ homes to meet face-to-face with individuals on caseloads.
Must have a valid driver’s license.
Must provide proof of personal, valid vehicle insurance.
Must have access to reliable internet for telecommuting employees.

Nice To Haves

Experience in working with individuals with intellectual and/or developmental disabilities in a community-based setting as a Registered Nurse, or in social work, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy, speech therapy, or a closely related area.
Experience with a variety of case management and documentation applications such as but not limited to Setworks, Kronos, Therap, etc.
Experience as a member of a multi-disciplinary team in the areas assessing, developing, or implementing individual person-centered plans, especially for persons with intellectual/developmental disabilities.
Experience in utilizing the Microsoft Office Suite.

Responsibilities

Manage a caseload of varying ages, disabilities, and case complexity to improve the quality of support and services by establishing strong, trusting relationships through regular contact and planning with the individual and their team to identify needs and creating an action plan to assist the person in meeting those needs.
Develop community relationships and support systems and, if appropriate, link resources by matching the unique support needs of individuals and families (identified in the plan) with resources in the community.
Research existing resources, develop new resources, make referrals to collaborating agencies with information and follow-up support, prepare Utilization Review requests, service authorizations, and coordinate federal, state, county, and community programs to achieve necessary supports.
Ensure quality enhancement by monitoring and assessing the quality, timeliness and effectiveness of services and support received through an ongoing review process.
Conduct monitoring via phone or email contact as well as through in person meetings, completed Monthly, Quarterly, and Annually, in a variety of settings including individual’s homes, Day Programs, community settings, an office setting, group homes, and/or residential settings.
Follow reporting processes for findings from monitoring, including protocols for mandated reporting in the case of suspicion of abuse and neglect situations.
Complete documentation via written case note documentation for all activities for each individual within three business days of TCM activity, maintaining a minimum of 120 TCM billable hours per month.
Provide the most up-to-date information to people supported by participating in knowledge enrichment such as completing all training as assigned, continuing one’s education and attending conferences and seminars.
Create team unity by accepting and willingly carrying out special assignments or duties.