Service Coordinator
About The Position
The service coordinator is primarily responsible for taking all incoming service requests and entering them into Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the resolution/completion of all service requests. The Cook & Boardman Group is the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. They foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow.
Requirements
- High school diploma
- Strong verbal and written communication skills
- Strong organizational skills
- Strong interpersonal and customer service skills
- Ability to multitask, work under pressure and meet deadlines
- Must pass pre-employment background check and drug test
Nice To Haves
- Experience with Connectwise a plus
Responsibilities
- Prioritizing, scheduling and dispatching service staff
- Ordering and expediting all required parts
- Reviewing resolved service tickets upon completion of work
- Verification of time entries/GPS logs
- Replenishing stock able products and accountability
- Assistance with the development, implementation and documentation of Service Department processes
Benefits
- Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
- Work-Life Balance: Generous paid time off for rest, family, and self-care.
- Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
- Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
