Service Coordinator

CENTER FOR HUMAN SERVICES INC•Green Park, MO

1d•Hybrid

About The Position

Service coordinators help people meet their personal needs and goals in obtaining the greatest degree of independence and inclusion possible in everyday community life. They assist individuals with developmental disabilities and their families in identifying and obtaining necessary services and supports. Additionally, they advocate for, monitor, and evaluate these services in collaboration with the individuals, their families, or guardians. The role involves managing a caseload of varying ages and disabilities, building strong relationships, and creating action plans to meet individual needs. Service coordinators also develop community relationships, link individuals to resources, and ensure quality enhancement through ongoing monitoring and assessment of services. This includes regular in-person meetings in various settings and diligent documentation of all activities.

Requirements

Ability to work with a variety of professionals from a range of disciplines to integrate their evaluations into the client’s individual support plan as needed
Ability to communicate orally and in writing in an effective, appropriate, and clear manner
Ability to utilize multiple computer formats
Ability to work in a professional manner with people of economically and culturally diverse backgrounds by establishing clear and courteous lines of communication with persons receiving services, families, service providers, and outside agencies
Ability to complete work within the specified timelines, in an accurate manner, and the ability to return calls and emails within one business day
Ability to effectively set and communicate timelines and follow established timelines while maintaining adaptability for unforeseen changes and circumstances or needs
Ability to work independently and be resourceful while asking for assistance when necessary
Ability to apply mathematical skills and concepts with regards to understanding, reviewing, creating, and maintaining budgets in accordance with the needs of the individual served
Ability to exercise discretion regarding confidential information
Ability to advocate for the rights of the individuals served
Ability to facilitate and lead an ISP team
A Bachelor’s degree from an accredited college or university or Registered Nurse license
Must have reliable transportation and an acceptable driving record
Must use your own vehicle for transportation
Must be able to drive for work-related assignments to individuals’ homes to meet face-to-face with individuals on caseloads
Must have a valid driver’s license
Must provide proof of personal, valid vehicle insurance
Must have access to reliable internet for telecommuting employees

Nice To Haves

Experience in working with individuals with intellectual and/or developmental disabilities in a community-based setting as a Registered Nurse, or in social work, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy, speech therapy, or a closely related area
Experience with a variety of case management and documentation applications such as but not limited to Setworks, Kronos, Therap, etc.
Experience as a member of a multi-disciplinary team in the areas assessing, developing, or implementing individual person-centered plans, especially for persons with intellectual/developmental disabilities
Experience in utilizing the Microsoft Office Suite
A class E Missouri Driver’s license if residing in the state of Missouri is preferred, but not required

Responsibilities

Help people meet their personal needs and goals in obtaining the greatest degree of independence and inclusion possible in everyday community life
Help people with developmental disabilities and their families identify and obtain needed services and supports
Advocate for, monitor, and evaluate services along with the individuals, their families, or guardians
Manage a caseload of varying ages, disabilities, and case complexity to improve the quality of support and services
Establish strong, trusting relationships through regular contact and planning with the individual and their team to identify needs and creating an action plan to assist the person in meeting those needs
Develop community relationships and support systems and if appropriate, links resources by matching the unique support needs of individuals and families (identified in the plan) with resources in the community
Research existing resources, develop new resources, make referrals to collaborating agencies with information and follow-up support
Prepare Utilization Review requests, service authorizations, and coordinate federal, state, county, and community programs to achieve necessary supports
Ensure quality enhancement by monitoring and assessing the quality, timeliness and effectiveness of services and support received through an ongoing review process
Complete in person meetings Monthly, Quarterly, and Annually in a variety of settings including but not limited to individual’s homes, Day Programs, community settings, an office setting, group homes, and/or residential settings
Follow reporting processes including protocols for mandated reporting in the case of suspicion of abuse and neglect situations
Complete written case note documentation for all activities for each individual within three business days of TCM activity
Maintain a minimum of 120 TCM billable hours per month
Provide the most up-to-date information to people we support by participating in knowledge enrichment such as completing all training as assigned, continuing one’s education and attending conferences and seminars
Accept and willingly carry out special assignments or duties