Service Coordinator

Renewal • Charlotte, NC

15h • Onsite

About The Position

A Service Coordinator answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments, and supervising the field units’ routes to prioritize and organize their schedules. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High School Diploma or equivalent required; College Degree preferred
• At least 2 years of experience working in an office environment required
• At least 2 years of customer service management experience required
• A minimum of 2 years of customer care experience/management
• Customer service orientated
• Must be fluent with Microsoft Excel/Outlook
• Organizational skills, follow up and attention to detail
• Ability to adapt well and accept feedback in a changing environment
• Flexible and resilient to adapt to multiple demands, shifting priorities and changing business conditions
• Articulates well, dependable, punctual, and detail oriented
• Ability to work independently

Nice To Haves

• College Degree preferred

Responsibilities

• Manage and schedule customer requests for service/maintenance post installation
• Build rapport with customers by maintaining constant and courteous contact via phone, email, or text
• Manage/order parts and warranty coverage
• Precision multi-tasking in a high-volume environment while maintaining a positive attitude
• Make concise decisions that facilitate a positive customer interaction and business outcome - must have excellent critical thinking skills
• Promote the RbA Culture of "Let’s be great together" with every interaction - team player
• Other job duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED